CONTRACT TYPE: Permanent
HOURS OF WORK: 40 hours (Monday to Friday)
SALARY: £28,000 to £30,000
BENEFITS: Westfield Health, EAP, Cycle to work scheme
CLOSING DATE: 12th April 2026
A vacancy has arisen for a Service Delivery Coordinator, to join our environmental services team within Hargreaves Industrial Services.
As the Service Delivery Coordinator within environmental services, you will be involved in both the customer and supply chain experience. We want you to use your organisational skills and keen eye for detail to manage the customer and supply chain, order coordination and general administration to help maximise the businesses efficiencies ensuring we gain further customer attraction & retention, divisional revenue & profitability and most importantly grow the Hargreaves customer-base through forging long-term relationships with key customers.
The role briefly encompasses the following duties:-
- Carry out efficient administration skills throughout our commercial, operational and financial functions
- Manage all aspects of the company’s interaction with their customers and suppliers, ensuring exemplary levels of accuracy, compliance, communication and commerciality
- Investigate and resolve customers’ and/or suppliers’ problems which may have been escalated to you by the service delivery coordinator, the commercial team or directly
- Support the Head of Supply Chain by increasing, developing and maintaining supplier relationships with both hauliers and outlets
- Document management of weighbridge tickets and waste transfer notes
- Compliance management of suppliers ensuring we maintain high levels of accuracy and due diligence with our supply chain network
- Handle customer complaints and queries in terms of both operations and finances
- Carry out efficient administration skills throughout our commercial, operational and financial functions
- Provide customers with regular reporting on their waste outputs, costs and recycling percentages
- Be the primary point of contact for nominated customer related enquiries
- Fulfil orders in a timely and efficient manner
- Field customer & supplier enquiries, resolve any complaints and escalate when required
- Champion and become involved in compliance & SHE initiatives
The ideal candidate will possess the following skills/experience/attributes:-
- Essentials:
- Proven track record in a commercial or telesales environment
- Driving license
- Desirable
- Administrative experience
- Waste industry experience
- Strong organisational and coordination skills
- Ability to multitask and manage own time and conflicting priorities
- Problem solving mindset with strong attention to details
- Proficiency in Microsoft Office and administrative systems.
- Ability to work collaboratively and independently
- Excellent communication and customer service abilities
- Ability to work under pressure and to deadlines.
What we do:
Hargreaves Industrial Services, a leading contract management company, delivers exceptional, professional services to clients across various industrial sectors, including power, port, steel, rail, and others, both in the UK and internationally.
Our comprehensive range of services includes:
- Design & Build multidisciplinary turnkey projects covering civils, structures, and MEICA disciplines.
- Cradle-to-grave EPC (Engineering, Procurement, and Construction) schemes for seamless project execution.
- Front End Engineering Design (FEED) studies to optimize planning and implementation.
- Materials Handling expertise, providing efficient and tailored solutions for all bulk handling needs.
- Electrical and Mechanical Maintenance and Engineering services to ensure operational excellence.
- Operation and Maintenance of Material Handling Plants to drive productivity and reliability.
As a company, we are always on the lookout for committed, passionate, and professional individuals to join our dynamic team. If you're interested in a rewarding career with us, we encourage you to submit your CV to our HR Department. Please quote reference HIS3357 when applying via e-mail to his.recruitment@hsgplc.co.uk.